The way to get your advice heeded
I went to the dental hospital this morning. Since Maz is gone now, I was under the impression that this appointment was with the oral hygienist that he had booked for me before he moved to Sheffield. To my surprise, it's another dental student.
Even more surprising was that this dental student was a Chinese Malaysian. She had a round, chubby face, and wore that distinctive Malaysian/Singaporean accent.
She started the normal procedure all over again, charting my teeth with the assistance of a proper dental nurse. I was lying on the dental chair, half apprehensive and half suspicious as I wasn't sure she was a dental student or an oral hygienist student.
And because she forgot to wear a mask, I was able to see her full face (but upside down). She had a full-moon face, an immaculate facial texture (while mine is like the surface of the moon) and she was not wearing any glasses at all. I could see her deep brown iris when she was looking deep into my mouth. But as the entire image was upside down, I could not form a mental picture to tell whether she looked pretty or not.
Well, all I could observe was that her teeth were for sure much better healthy than mine.
"Measles..., bucket..., gingivitis..., upper left 6; bucket..., no.7..." She kept murmuring to the dental nurse as she was charting my teeth.
I was appalled by the grave condition of my teeth.
"How could such a pretty face like hers utter such horrible words like these?" I kept wondering. Also I wondered which year of her study she was in, as apparently she forgot to put on any protective glasses, nor did she ask me to put mine on.
Anyway, after the charting, she summed up with the conclusion: "You've got pockets all over your teeth. You'd better brush your teeth more thoroughly."
"But I always do," I protested.
"Probably not the right way," said she.
She showed me how I should use the toothbrush properly as if I'd never learned to use it before. "Press the head of your toothbrush firmly towards the gum line. Let it reach into the pockets to brush away the plaque hidden there." She even demonstrated to me the proper way to use the floss. Then she asked her supervisor to come over and presented me to him.
The supervisor was a 50ish year-old gentleman. He listened attentively first to the dental student's presentation, and then carried out an inspection into my mouth himself. He then demonstrated how to offer advice in a professional manner to the patient so that the advice could sink in more easily:
"Suppose I have some problems in playing golf. I could hardly hit the ball at all. I asked my coach for help. My coach came to observe my grip, my posture, my stance, my swing...etc. And he noticed I had committed 5 mistakes.
He wouldn't spell out 5 mistakes all at once, because he knew that I could only rectify one at a time, or 2 at best. Instead, he'd concentrate on the most serious error that I made so that I could improve my results drastically. After I'd made some progress, he'd then address the rest one by one.
If you want your patient to take on board what you have to offer him, you'd concentrate on the most serious problem first. Let the advice sink in. And wait for the improvements. Then you address the others. There, you could achieve the desirable effect and be able to gain your patient's confidence in you."
How marvelous an advice it was for every consultant!
As I was lying on the dentist chair, I could feel the teaching going in between a superb teacher and his student. Not only did the student benefit from such teaching, I as a patient also had an eye-opening experience unfolding right in front of my eyes.
What a job well done, professor!
Ronnie
31/1/2007
